https://www.heatherviland.com/work daily 0.75 2023-02-07 https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/262a09fb-ca72-431d-8f43-38cedfe54a30/unsplash-image-VUWDlBXGogg.jpg About - Design Thinking This 12-week immersive implemented the Design Thinking process through a business lense, and with a social impact focus https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/7c1b8031-68a7-44f4-a3a0-d70cef8ed3cd/unsplash-image-tZc3vjPCk-Q.jpg About - User Experience Design From interviews to iteration, I am well versed in the UX Design process. https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/c21cfe50-77ff-44d7-851b-508eefd06300/unsplash-image-Vq1FQ_uNppw.jpg About - Human Centered Design This 10-week course implemented the foundations of Human Centered Design through IDEO’s social impact arm https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541535143839-PR7WMA27NTMGXTF3UPBM/matt-power-474202-unsplash.jpg About https://www.heatherviland.com/work-jasper daily 1.0 2025-05-12 https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541566422698-TIPG7FC4OSVFE3TK9JJI/Screen+Shot+2018-10-02+at+5.21.06+PM.png Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541566169927-VE8KZ5Z2G063U5Z7E08R/Screen+Shot+2018-10-02+at+5.06.47+PM.png Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541566108845-ZWC0I8HDB18HLR9C01V9/Screen+Shot+2018-10-02+at+4.57.17+PM.png Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541566209478-BIWL2UKUNYY2TKWGWJ3P/Screen+Shot+2018-10-02+at+5.16.49+PM.png Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541740554397-635NX6N49920R2IC4KTH/FinalPitchPresentation%5BTeam1%5D1.jpg Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541736597180-V0PW8KVZ920CQQUOMPYF/IMG_1956.JPG Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541739775755-WKDOJMIONKG393DXVQ9Z/Screen+Shot+2018-11-08+at+11.54.16+PM.png Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541737590848-0QCZAH7P2XKKPE7QBC6Q/JourneyMap1.jpg Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541739946034-UOWJE7KA74EVMBU1SRPG/image-asset.jpeg Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541739779375-J6CZJLBYBWBF7614ZP0C/Screen+Shot+2018-11-08+at+11.56.15+PM.png Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541740574223-Q8TV3EGAD6LDYZJQ9SCY/FinalPitchPresentation%5BTeam1%5D2.jpg Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1592366120513-K9S7K4H9ZZV33YIHZM43/IMG_1919.JPG Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1592366153183-KYD4UK8SIVZLIE4QYT5O/IMG_1916.jpg Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1592368952324-YJDLP2IE9ZXI7TCXJVKM/ULTIMATE+BREAKFAST.jpg Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1592367583908-QM4YUL3FEG7UI5DW53EG/IMG_47581.jpg Work Notes captured by our team during our interview debrief. https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/820befdd-2682-44d4-92cb-ef29978f1ecc/Picture4.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/86614850-fcab-4eb0-81e3-64f2c31658b7/Picture1.png Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/73f44ad6-ca1b-4d27-a3da-e364aa4745b8/Picture2.png Work - Make it stand out Become a Customer showed the process of a customer learning about the product, deciding to sign up, and then onboarding to the product https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/fe508f32-6ca8-4f1c-9439-62489e051b83/Picture3.png Work The Make Payments Blueprint showed the customer experience and the backstage processes that would accomplish the task https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/d1da0be2-fcac-4edc-9259-df8b2a53473e/Picture5.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/80a037a8-23a9-40ec-95f0-4b3a743015b1/620cd0f2eb5c895a53083c6f_7e56ffad.jpeg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/fd1019df-1a87-4b1d-a630-6e1067f2eafc/Screen+Shot+2025-01-27+at+6.52.55+PM.png Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/aca60a0c-d6a5-46a7-9373-7158fcde9970/Screen+Shot+2025-01-27+at+7.28.10+PM.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/f6369e2c-ac76-474f-8bab-404860d08e5a/Screen+Shot+2025-01-27+at+7.01.38+PM.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1738609321379-YBNHTCM2TDF5BKPKNBVP/Screen%2BShot%2B2025-01-27%2Bat%2B7.43.26%2BPM.jpg Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1738609342996-GZ33QI9J6SFY37GTY5XA/Screen%2BShot%2B2025-01-27%2Bat%2B7.44.34%2BPM.jpg Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1738609364546-BU8Q1SABRFUX52WDCVB5/Screen%2BShot%2B2025-01-27%2Bat%2B7.44.13%2BPM.jpg Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1738609397038-JW0VKF7FO1ID5UDVNN6Z/Screen%2BShot%2B2025-01-27%2Bat%2B7.43.41%2BPM.jpg Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/95da88e3-3dd5-49a5-8440-05c75ef39bce/Screen+Shot+2025-01-27+at+7.27.58+PM.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1fe18e8f-1c04-4e15-8495-8c1871c8c3f7/Screen+Shot+2025-01-27+at+7.03.27+PM.jpg Work - Make it stand out The Research indicated three key archetypes https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/87838360-0d87-4b32-adcc-272d82fcaf50/Screen+Shot+2025-01-27+at+7.09.37+PM.jpg Work - Make it stand out Become a Customer showed the process of a customer learning about the product, deciding to sign up, and then onboarding to the product https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/a4d101c1-653f-4583-9513-1aedb3b5b653/Screen+Shot+2025-01-27+at+7.09.51+PM.jpg Work The Make Payments Blueprint showed the customer experience and the backstage processes that would accomplish the task https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1705900203046-JQ05KJZHLZGLU18N90RL/image-asset.jpeg Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1737604560005-11UOIHZD8H2UDPZ7A2XP/matt-ridley-MrVEedTZLwM-unsplash.jpg Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1737604858731-FRRFCW1RXA956W3S22HV/shamblen-studios-lJt-3NUFng4-unsplash.jpg Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1737605592739-TTCDN1HW0PQ653TOLTRI/kelly-sikkema-ofczR12zfxM-unsplash.jpg Work https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1737605619169-ESL4109C0IPTAZ8RXZQC/thought-catalog-9aOswReDKPo-unsplash.jpg Work https://www.heatherviland.com/service-design2 daily 0.75 2024-01-22 https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1675754863008-I5RU7JC02ISKREGKCU9N/unsplash-image-7lvzopTxjOU.jpg Service Design https://www.heatherviland.com/about-jasper daily 0.75 2024-01-22 https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/383329f8-7dd7-4b7d-9b05-934423ad5960/Heather1.jpg About https://www.heatherviland.com/design-thinking-1-1 daily 0.75 2023-02-07 https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541739946034-UOWJE7KA74EVMBU1SRPG/image-asset.jpeg Service Design https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541740554397-635NX6N49920R2IC4KTH/FinalPitchPresentation%5BTeam1%5D1.jpg Service Design https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541739779375-J6CZJLBYBWBF7614ZP0C/Screen+Shot+2018-11-08+at+11.56.15+PM.png Service Design https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541740574223-Q8TV3EGAD6LDYZJQ9SCY/FinalPitchPresentation%5BTeam1%5D2.jpg Service Design https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541739775755-WKDOJMIONKG393DXVQ9Z/Screen+Shot+2018-11-08+at+11.54.16+PM.png Service Design https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541737590848-0QCZAH7P2XKKPE7QBC6Q/JourneyMap1.jpg Service Design https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541736597180-V0PW8KVZ920CQQUOMPYF/IMG_1956.JPG Service Design https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1675754321549-4T2C8IW1A1Z0MYHMIWKO/unsplash-image-VUWDlBXGogg.jpg Service Design https://www.heatherviland.com/design-thinking-1-2 daily 0.75 2024-01-22 https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541740554397-635NX6N49920R2IC4KTH/FinalPitchPresentation%5BTeam1%5D1.jpg Design Thinking (Copy) https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541736597180-V0PW8KVZ920CQQUOMPYF/IMG_1956.JPG Design Thinking (Copy) https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541739775755-WKDOJMIONKG393DXVQ9Z/Screen+Shot+2018-11-08+at+11.54.16+PM.png Design Thinking (Copy) https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541737590848-0QCZAH7P2XKKPE7QBC6Q/JourneyMap1.jpg Design Thinking (Copy) https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541739779375-J6CZJLBYBWBF7614ZP0C/Screen+Shot+2018-11-08+at+11.56.15+PM.png Design Thinking (Copy) https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541739946034-UOWJE7KA74EVMBU1SRPG/image-asset.jpeg Design Thinking (Copy) https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1541740574223-Q8TV3EGAD6LDYZJQ9SCY/FinalPitchPresentation%5BTeam1%5D2.jpg Design Thinking (Copy) https://images.squarespace-cdn.com/content/v1/5bc64f3be4afe91ae472588f/1675754321549-4T2C8IW1A1Z0MYHMIWKO/unsplash-image-VUWDlBXGogg.jpg Design Thinking (Copy)